Our Support Tool is supported by IA and directly linkez to your ticketing system
The AI intercepts user difficulty and figures out how to proactively give support
The AI checks process list and figures out if it can give support by launching a configuration (a step-by-step guide or other kind of support, like a KBA)
If it finds no content to propose, the AI guides the user in getting first-level support: the user tells the problem and the AI uses the information gathered to send a report to your ticketing system (e.g., Jira).
It can propose to record a video with a voice over
It proposes a summary and automatically creates a ticket in your support tool with proper attributes and the voice over as comment.
The App can be triggered from any page via a dedicated button placed where you decide.
